Shipping policy

Shipping Policy

1. Order Processing & Assembly Time

Every Ninos timepiece is individually assembled, inspected, and quality-tested prior to dispatch.

  • Standard Build & Handling Time: Orders are typically processed, tested, and prepared for shipping within 2 to 5 business days.

  • Custom / Made-to-Order Builds: Custom dial prints or personalized configurations may require an additional month + for preparation and final inspection.

  • Order Confirmation: Once your order is placed, you will receive an automated order confirmation email detailing your purchase.

2. Domestic Shipping (Cyprus)

We offer fast domestic shipping across Cyprus via local courier services (e.g., Akis Express, GAP Vassilopoulos):

  • Delivery Time: 1 to 2 business days after fulfillment.

  • Delivery Options: Doorstep delivery or pick-up from your nearest courier office.

  • Domestic Shipping Fee: free.

3. European Shipping

Ninos ships exclusively to destinations within Europe. We do not offer international shipping outside of the European region at this time.

Destination Estimated Delivery Time Shipping Method
European Union (EU) 7-14 Business Days Tracked Postal / Express Courier

Note: Delivery times are estimates provided by postal services and couriers; actual delivery times may vary due to transit handling or local customs clearance.

4. Import Duties, VAT & Customs Charges

  • European Union (EU): Orders shipped within the EU originate from Cyprus (an EU member state) and are free from customs duties. VAT is handled at checkout.

  • Non-EU Europe (UK, Switzerland, Norway, etc.): The customer is solely responsible for any import duties, customs taxes, VAT, or clearance fees imposed by their local destination authorities.

  • Customs Delays: Ninos is not held responsible for shipping delays caused by international border or customs inspections.

5. Order Tracking

Once your watch is packed and handed over to the carrier, you will receive a shipping confirmation email containing a direct tracking number and link. Please allow up to 24 hours for tracking updates to register on the carrier’s system.

6. Address Accuracy & Failed Deliveries

  • Please ensure your shipping address, email, and telephone number are correct at checkout.

  • Ninos is not responsible for non-delivery or lost shipments resulting from incorrect address details provided by the buyer.

  • If a package is returned to us due to an incorrect address or failure to collect from a local postal office/courier point, re-shipping fees will apply.

7. Damaged or Lost Packages

  • Damaged in Transit: If your package arrives damaged, please take clear photos of the packaging and timepiece immediately and contact us within 48 hours of delivery.

  • Lost Packages: If your tracking status shows no updates for an extended period, please contact us so we can open a formal inquiry with the carrier.

Contact Us

If you have questions about your shipment status or destination eligibility:

  • Email: ninoss390@gmail.com

  • Instagram Direct Message: @watches_cy